IPSTA Program

39th Annual Illinois Public Safety
Telecommunications Association Conference
October 22-25, 2023

Sunday, October 22nd 
8:30 AMPre-Conference Course: The Tactful Communicator - Robert Mann (Separate Registration Required)
3:00 PMConference Registration Opens

4:30 PMIL APCO/INENA Joint Chapter Meeting - Plaza C/D
6:00 PMFirst Timer Welcome - Ruby
6:30 PMWelcome Reception in the Vendor Area

Monday, October 23rd 
8:30 AMOpening Session - Ballroom

9:00 AMKeynote: Culture – Individual Accountability & Empowerment by Robert Mann
10:30 AMExclusive Vendor Hours 10:30 AM - 1:30 PM (Vendor Hall Open 10:30 AM - 4:00 PM)
12:00 PMLunch in the Vendor Hall, Bring your Ticket
1:30 PMLegislative Update - Joint Legislative Committee & State 9-1-1 AdministratorSapphire

Real World Application for my PSAP/s QA/QI - Elizabeth Froelich and Courtney Schwerin

Ready or Not - Preparedness Mindset - Jacorey GlaudePlaza C/D

Bridging the Language Barrier Gap in 9-1-1 Call Processing - Chris DewPlaza A
3:15 PMCESSA Update - Christina Smith and Cindy Barbera-BrelleSapphire

Leading the New Workforce - Martha BryanRuby

Mass Casualty Incidents and Connected Comms: Never Respond Alone - Julie KeleherPlaza C/D

5 Best Practices to Improve 9-1-1 staff Performance and Retention - Jim HansonPlaza A
4:15 PM9-1-1, What's Your Bias - Dru ClarkSapphire

IL-TERT: Get Involved! - Heather ButlerRuby

Teach the Town: 9-1-1 Education for your Community - Stephanie KrollPlaza C/D

Indoor Mapping for Schools - Chris Helle, Phil McCarty and Chad SperryPlaza A

                     Tuesday, October 24th
8:30 AMVendor Floor Opens, Coffee/Rolls
8:30 AMManaging and Resolving Conflict - Robert Mann Sapphire

Legal Updates - John Kelly   Ruby

CTO Roundtable - Jan Savage and Erich Sommer 
   Plaza C/D

Protecting the PSAP: Preparing Leadeship for Cyber Attacks - Sean Scott   Plaza A

10:00 AMExclusive Vendor Hours - Exhibit Floor

11:00 AMVendor Prize Giveaway on Vendor Floor
11:00 AMIL-TERT Meeting, Plaza A

1:00 PMBeing Healthy and Fit in the Comm Center - Harold DownsSapphire

Builiding Your Network: Who You Know is as Important as What You Know - Amy MarionRuby

Mental Health Crisis Calls: Where Are We Now and Where Are We Going? - Meredith JensenPlaza C/D

Swit Update: Statewide Radio Template for Radio Interoperability - Steve RauterPlaza A

2:00 PMA Proactive Approach: Early Intervention for First Responder Mental Health - Lindsey LepageSapphire

Help Wanted: Finding Partners & Funding - Courtney SchwerinRuby

Pre-MAYDAY: Recognition and the Telecommunicator's Role - Alicia AtkinsonPlaza C/D

Enhancing 9-1-1 Emergency Response through Indoor 9-1-1 Caller Location Technology - Stecen GrossPlaza A

3:00 PMESA Dispatchers - Heather BlaneySapphire

Creating "More" Meaningful Change - Meredith JensenRuby

T-CPR: Your Role Matters! - Zachary OltmannsPlaza C/D

Digitally Transforming 9-1-1: Doing more with Less in Challenging Times - Mark PertersenPlaza A

4:00 PMLeading With Positive Intent - Rhonda FlegelRuby

9-1-1 Chaplains: Tending To The Soul of the Dispatcher - Brandi PowellPlaza C/D

Automated Secure Alarm Protocol: Saving Time and Increasing Efficiency - Robert Greenlaw 
Plaza A


Wednesday, October 25th
9:00 AMTAKE THIS JOB & LOVE IT! Presented By: Martha Bryan 
Is this program for you? 

Are you feeling disjointed because of competing priorities? Discouraged because you know you and your organization could be performing at higher levels? Frustrated because you don’t always feel the satisfaction that comes with using your full potential? Comfortable with your career progress to date? Content with your current position - but would like that spark of excitement that comes with purpose? How can you then add more passion to your work? This program is designed to help you bring positive change, order, balance, and quality to your life. It will help you make a new commitment to achieving your goals, your organization’s goals, and to setting priorities for staying on track to greater personal and professional success. 

Martha N. Bryan is a leading authority on the development of human potential and personal excellence. With an education background in teaching, she has taught at both high school and college levels and has held positions in both government and private industry. Her work career expands from farm laborer and cafeteria helper to positions in staff support, sales, training and personnel administration. She has served in leadership positions for a number of organizations - chairman of college advisory boards, president of women's organizations, president of personnel administration organizations and president of a financial institution. After 20 years in public sector administration, Martha resigned to start her own consulting firm. She has a wide range of consulting experiences -- working with managers and staff at all levels of an organization. She has become a sought after speaker throughout the United States and Canada in the areas of Customer Excellence, Leadership, Communication, and Organization and Personal Excellence. Martha is a high content speaker; her programs on implementing quality, excellence, leadership, vision and strategy, self esteem, and success psychology bring about immediate changes and long - term results. She gives such practical ideas, methods, tips and techniques that participants emerge excited, enthusiastic and eager to apply her ideas in their work and personal lives. Her dynamic interactive delivery style receives excellent response from clients and participants.
Prizes following session, must be present to win